User Terms and Conditions

These Terms and Conditions set out the rules for using the Chilli Reels platform and explain our relationship with you as a player. We provide the site and related services and ask that you read and accept these terms before registering, depositing or placing any bets. By using our services you agree to act in good faith, provide accurate information and follow the controls set out below.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login and for all activity that occurs under your account. Do not share your password or allow others to use your account. We may suspend or close accounts where we suspect unauthorised access, multi-accounting, fraud or breach of these terms. If you believe your account has been compromised, contact support immediately.

Eligibility requirements

Registration is limited to persons of legal gambling age in their country of residence and to those in jurisdictions where access is permitted. You must provide accurate personal details at registration and keep them up to date. We reserve the right to refuse registration or restrict access where local law or internal policy does not permit play.

Acceptable platform use

Use the site for lawful, personal entertainment only. Automated play, advantage play intended to exploit bonuses, collusion, chargebacks and other abusive patterns are prohibited. We may close or restrict accounts engaging in activity that harms other players or the integrity of games. Reasonable use of our services is expected; attempts to interfere with platform operation will result in action against the account.

General bonus and promotion rules

Promotions are subject to specific terms which apply in addition to these general conditions. Only one active bonus may apply where stated. Wagering requirements, eligible games, maximum bet limits and expiry periods are set out in each offer. We may restrict bonus eligibility by payment method or geography and we reserve the right to withhold or reclaim bonus funds where fraud or abuse is suspected.

Deposits and withdrawals

We offer a range of payment methods and you must use payment instruments in your own name unless otherwise agreed. Deposits are credited in line with the cashier instructions. Withdrawals require verification checks and may be subject to security and anti-money-laundering procedures. We may delay or decline withdrawals where verification is incomplete or where we have reasonable grounds to do so.

Verification and limits

We may request identity documents, proof of address or proof of source of funds. You agree to provide these promptly. Personal deposit and withdrawal limits can be set by you in the account settings and we provide responsible-gambling tools if you wish to limit play.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. We aim to resolve disputes quickly and fairly and will provide details of our internal complaints process on request. Where an issue cannot be resolved directly, we may suggest independent dispute resolution options that are appropriate to your location.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in the service, legal requirements or business practices. Where changes are material we will notify registered players through the platform and continued use following notice constitutes acceptance of the revised terms. For clarity, users of ChilliReels should review the current terms periodically.