Privacy & Data Protection

This Privacy Policy explains how we collect, use and protect your personal information when you register and play with Chilli Reels. We are committed to safeguarding your privacy and describe below the types of data we hold, how we use it, who we may share it with and the controls available to you.

Types of data we collect

Personal data

When you create an account we collect information such as your name, date of birth, address, email, telephone number and any ID documents required for verification. We also store payment details needed to process deposits and withdrawals - card or e-wallet identifiers are handled via secure payment partners and not stored in raw form on our systems.

Technical data

We gather device and connection information including IP address, browser type, operating system, device identifiers and session data. We use this information to keep your account secure, to maintain service performance and to detect suspicious activity.

Transactional and activity data

We record your game history, bets, wins and losses, deposit and withdrawal history and any bonus or promotion interactions. This data supports account management, compliance checks and customer service.

Use of information

We use your data to operate your account, process payments, verify identity, meet regulatory and anti-fraud obligations and respond to enquiries. With your consent we may also send service updates and marketing communications - you can withdraw consent at any time. We analyse activity data to improve service stability and to detect and prevent abuse.

Data protection practices

We protect data using industry-standard measures such as TLS encryption in transit and access controls for stored information. Payment processing is handled via PCI-compliant gateways. Staff access to personal data is restricted and subject to confidentiality obligations. We also retain and archive data only for as long as necessary to meet operational, legal and regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies to provide core site functions, improve performance and deliver analytics. Categories include essential cookies, performance cookies, functional cookies and advertising cookies. You can manage cookie preferences through your browser settings or the cookie controls provided on our site. Third-party services we use may set their own cookies.

User rights

Under applicable data protection rights you can request access to the personal data we hold about you, request correction of inaccuracies, request erasure in certain circumstances, restrict or object to processing and request data portability where applicable. You may also withdraw consent for direct marketing at any time.

Access, correction and deletion of data

To exercise any of the rights above, contact us at [email protected]. We will need to verify your identity before fulfilling requests. Please note that we may be required to retain certain records to comply with legal, tax or anti-money-laundering obligations, so deletion requests may be subject to limitations.

Information sharing and third parties

We may share your information with service providers who perform services on our behalf, such as payment processors, identity verification and fraud prevention providers, game providers and analytics partners. We may also disclose data where required by law or to protect our rights, for example in response to lawful requests from law enforcement.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will post the revised policy on the site and indicate the last updated date. If you have questions about how we handle your personal data, please contact [email protected] or use the support channels available through ChilliReels