Get in Touch With Our Team
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying your account, checking payment authorisations, or raising an enquiry with our service centre, we’ll do our best to assist. Contact us for quick responses, escalation to specialised teams, or any favour required to resolve a problem promptly and professionally.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0821 |
| Working hours | Mon-Fri, 09:00-18:00 |
Live chat is online for immediate help, while email enquiries are normally answered within 24 hours. For payments or security questions please include your account ID in correspondence to speed up verification. Our team follows UK data protection practices and will only request authorised documents via secure channels to keep your information safe.
Email Assistance
Email is our preferred channel for detailed requests, account-related issues or situations requiring explanations or documents. Please email [email protected] with a clear subject line and attach any relevant files. Include your full name, username and current contact details so we can verify your account and reply promptly. Providing up-to-date information helps avoid delays.
Contact Form
Contact Chilli Reels support Need a hand? Send a message and the ChilliReels team will get back to you, usually within 24 hours. Name Email Message Send messageResponse Time
Our support team aims to respond to most enquiries within one business day. For straightforward account, payment or bonus questions you should hear back quickly. Complex cases such as detailed KYC checks, payment investigations or appeals may take longer depending on the nature of the issue and any required verifications. We will keep you updated while we review your case.
Feedback
We'd love to hear from you. Please send feedback, suggestions or ideas to help improve our site and services, every comment is reviewed carefully by our team and used to shape features, promotions and support. Your input helps make play safer and more enjoyable for everyone, so do share what worked, what didn't, or what you'd like to see next.